Dear Carolina,
We’re very sorry that the box arrived damaged, especially since the scarf was intended as a gift. We completely understand your disappointment.
We have searched our records but unfortunately have not been able to locate the email you previously sent us. We would very much like the opportunity to make this right.
Please contact us again at contact-us@pinedacovalin.us so we can arrange a replacement box for you as soon as possible.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.