PRIVACY POLICY

Pineda Covalin Privacy Policy ("Privacy Policy") describes how we collect and use your information through a variety of digital means. By accessing or using this website of Pineda Covalin products on any computer, mobile phone, tablet, console or other device (collectively, "Device"), you consent to our Privacy Policy. While this Privacy Policy is intended to generally describe our privacy practices, our goal is to also provide more detailed information at times when it's most meaningful to you.
Pineda Covalin may modify this Privacy Policy at any time effective upon its posting. Your continued use of our services constitutes your acceptance to this Privacy Policy and any updates. This Privacy Policy is incorporated into, and is subject to, the Terms of Use.

COLLECTING INFORMATION

WHAT YOU GIVE US

We collect information that you provide to us through our websites, in our stores, through our customer service representatives, at events, through marketing efforts, including contests, sweepstakes and events, and through third parties, or any other way we interact with you. Information may include, but is not limited to, your name, birth date, email and physical address, telephone number, gender, and when necessary, credit card information.

WHAT WE COLLECT FROM YOU

We collect and store certain other non-personally identifiable information automatically whenever you interact with us. We may collect your Internet Protocol (IP) address and browser information and reference site domain name when you visit this website and analyze this data for preferences, trends, and site usage statistics. Also some other information we may collect includes, but is not limited to, your telephone number, system type, whether you have enabling software to access certain features, information about your purchases and other information about your interactions with us.
We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

CHILDREN'S PRIVACY

We do not knowingly collect or solicit any personal information from children under 13.

USING INFORMATION

We use the personal information we collect to conduct our business, communicate with you, and provide great products, services, and experiences. We or third-party service providers we engage may use the information to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations, to provide customer service, to respond to your comments, questions or complaints, to personalize your experiences, to analyze your preferences and shopping habits, to analyze trends and statistics, to administer and fulfill our contests and other promotions, to analyze and improve the website and our products and services, and to send you marketing communications and other information regarding our products, services, marketing, or special events. We also use your information for business purposes such as security, payment processing, analytics, operations, fraud detection, reporting, making back-ups, and legal compliance.

SHARING INFORMATION

We may share your personal information with other brands within the Corporation family of brands, companies and affiliates, some of which may be outside the U.S. Except with your consent or as described in this Privacy Policy, we do not sell, rent, or share with third parties any of your personal information.

SERVICE PROVIDERS

We may transfer your information to Pineda Covalin service providers to conduct our business. For example, they may handle credit card processing, shipping, data management, email distribution, market research, information analysis, and promotions management.

BY LAW OR TO PROTECT RIGHTS

We may disclose information upon governmental request, in response to a Court Order, when required by law, to enforce our policies, or to protect our or others' rights, property or safety. We may share information to prevent illegal uses of Pineda Covalin's products or violations of the Terms of Use, or to defend ourselves against third-party claims. We may also share information with companies assisting in fraud protection or investigation.
We may also disclose this information in response to a law enforcement agency's request, or where we believe it is necessary to investigate or address unlawful acts or acts that may endanger the health or safety of a consumer or the general public, to verify or enforce compliance with the terms of use and policies that govern our website or as otherwise required or permitted by law.

PROTECTING INFORMATION

Security Measures: We use a variety of security measures, including encryption and authentication tools, to help protect your information. We use secure servers when you place orders. All credit card information you supply is transmitted securely and then encrypted within our databases.

NO GUARANTEE

However, like other companies, Pineda Covalin cannot guarantee 100% the security or confidentiality of the information you provide to us.

INTERNATIONAL USERS

Regardless of where you live, you consent to have your personal data transferred, processed and stored in US, and allow Pineda Covalin to use and collect your personal information in accordance with this Privacy Policy.

TERMS OF USE

Your use of our products, and any disputes arising from them, is subject to this Privacy Policy as well as our Terms and Conditions. Please visit our Terms of Use, which explains other terms governing the use of our products and services.